Category Archives: Customer Service

Applying Maslow’s hierarchy of needs to E-Commerce

I’m a big fan of Maslow’s hierarchy of needs. It’s a simple concept that is often studied/expanded and explains how at the very bottom of the hierarchy you have basic needs. These must be satisfied before you can progress to … Continue reading →

POSTED 15th September 2011
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5 ways you can use your e-commerce website to improve business efficiency

The great thing about having an e-commerce site is it can be used for more than just a platform to sell your products. After all, it is software. Software is what powers all of our computers, POS systems and CRM … Continue reading →

POSTED 26th August 2011
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Create a great customer service in just 7 days

Sometimes, the definition of good customer service is staring you right in the face. Every company you deal with has customer service and sometimes it can be good or bad. Take a look at what impresses you with them and … Continue reading →

POSTED 15th July 2011
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5 ways to compete without lowering your prices

It can be fiercely competitive in the e-commerce world. Larger companies with strong buying power can undercut even wholesalers and the small company can really struggle to survive, unless they have a good niche. Many e-commerce companies have to make … Continue reading →

POSTED 17th June 2011
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Introducing one minute E-commerce tips from Talking E-Commerce

Today I have launched my new YouTube channel to accompany the blog, Talking E-Commerce. You will find it here: http://www.youtube.com/user/TalkingEcommerce

POSTED 27th May 2011
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How to make more profit from a first order

You’ve done everything you can to get a potential buyer to your website, you’ve been shortlisted against your competition and then, lo and behold, they submitted their payment details. Congratulations, you’ve had an order! You’ve done the hard work now, … Continue reading →

POSTED 20th May 2011
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User engagement: 5 ways to build a community around your products

In a fiercely competitive market where you’re struggling to get your overheads down in order to make pricing lower than the competition, e-commerce shop owners are starting to offer more value for their customers, something you can only sometimes find … Continue reading →

POSTED 13th May 2011
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How to fail at e-commerce

With e-commerce sites increasing tenfold in the past few years, competition is rapidly on the rise and to stay ahead of the game is becoming increasing difficult. With 80% of start-ups failing and the internet boom now a thing of … Continue reading →

POSTED 26th April 2011
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